Terms and Conditions

---

 By using www.pinelands.in("Website", "Store"), you ("Customer", "you") agree to these Terms and Conditions ("Terms"). Please read them carefully before making any purchase. 

• This Website is open to users aged 18 years and above, or minors with proper parental/guardian consent.
• By accessing and using the Website, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.

• Product descriptions, pricing, and quality standards (including for perishable foods) are presented to the best of our ability and updated regularly.
• Orders are accepted subject to product availability and our discretion.
• Prices are subject to change without notice.

• Delivery charges, dispatch, and estimated delivery times are provided on the Shipping Policy page and during checkout.
• Orders are usually dispatched within 2–5 working days.
• Domestic deliveries typically take about 5 days from dispatch; actual delivery times may vary due to circumstances beyond control.
• If products arrive damaged, defective, or incorrect, notify us within 12 hours of delivery for resolution.
• Returns, refunds, or exchanges are not accepted on food orders due to the perishable nature of products. Refunds on approved exceptions (non-food items) will be processed as specified in our Shipping Policy. 

• Payments are processed securely through PCI-DSS compliant payment gateways.
• Payment data is stored only as strictly necessary for transaction completion, in line with DPDP Act guidelines. 

• By using this Website, you consent to our collection, storage, and processing of your personal data, as described in our Privacy Policy and under the DPDPA, ITA, law.
• You have rights to access, correct, or erase your personal data. Your consent may be withdrawn at any time by contacting support@pinelands.in. 

•  All Website content, trademarks, labels, and materials are the exclusive property of Pinelands Canning Private Limited and its licensors.
• No Website content may be used, copied, or reproduced for commercial purposes without our written consent. 

• The Website and products are provided “as is”; we do not guarantee uninterrupted access, and disclaim liability for indirect or consequential damages or technical delays.
• Pinelands Canning Private Limited is not liable for delays or failures due to force majeure events or circumstances beyond reasonable control. 

• You agree to indemnify Pinelands Canning Private Limited and its affiliates for any claims, losses, liabilities, or expenses resulting from your breach of these Terms.

• This Website may link to third-party sites (e.g., logistics, payment); we are not responsible for the content or privacy practices of external sites.
• Use third-party services at your own risk.

• These Terms shall be governed by and construed in accordance with the laws of ITA, DPDPA, CPA.
• All disputes, controversies or claims related to your use of the Website or these Terms shall be subject to exclusive jurisdiction of the courts in Maharashtra, India.
• Before approaching any court, both parties will attempt to resolve disputes amicably within 30 days via direct negotiation.
• For urgent relief, either party may seek interim remedies from courts of competent jurisdiction. 

•   These Terms may be updated at any time. Any changes will become effective upon posting. Continued use after updates means acceptance of revised Terms.

12. Grievance Officer

• For privacy and policy complaints or the exercise of rights under DPDPA, contact our Grievance Officer: support@pinelands.in